support services, and ongoing licensing support.

Working with Richard, Jacob, and their wider Zip team has evolved into a long term relationship which we value greatly.

• Jacob Turjman | Business IT Manager, ZipMoney

Post-Implementation Impact

Elegance group did an amazing job of taking our requirements and implementing them in JSM. We were able to clearly define our requirements and EG were able to translate that into a functional project. We were then able to go through extensive testing of the project to make sure it did what we needed, as well as identify any issues or bugs that arose and promptly remove them.

Since the implementation, my team has been able to implement a lot more automation into our everyday ticketing system, as well as our procurement system, to make sure all requests have been approved by the correct employee.

For our PO system implementation, the audit level of our costs and the information that we are able to see far outweighs the reporting and auditing we had before. The service desk team can see orders from the start of the process to the end, which provides a lot more visibility around what we are purchasing and where we are purchasing it from.

For our service desk project, the implementation allows my team to include new automations we did not have previously and it has significantly (positively) impacted our overall ticket fulfilment process. We have much more reporting than we did previously, which allows myself and my counterparts to identify trends in our tickets and provides reporting we can deliver to senior management. The implementation also saved us a lot of money in add-ons and licence costs.

We still use both projects that were created and are building on top of them as our needs expand. We have also engaged Elegance to build another two JSM projects for us.

Elegance group was very professional throughout the process and translated our requirements carefully and thoughtfully. Meetings were organised on time and all questions were asked through email and slack. If any questions needed to be answered, they made sure we were able to jump on an adhoc call. A very good experience from my side!