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quote iconElegance Group and harrison worked together to simplify a complex problem, saving time and paving the way for future cost savings.

harrison
harrison is a healthcare technology company combining human intelligence with artificial intelligence.

INDUSTRY

Artificial Intelligence

LOCATION

HQ Haymarket, AU

Company Size

100+

ATLASSIAN USERS

100+

EG PRODUCTS

Capability & Tooling

Capability & Tooling Roadmap

Solution Design

Solution Design

Product Assessment & Deployment

Product Assessment & Deployment

User Management & Access

User Management & Access

Licensing Management

Licensing Management

managed support services

Managed Services & Support

APPS

Jira Service Management icon

Jira Service Management

Jira Work Management icon

Jira Work Management

Confluence icon

Confluence

Streamlining R&D Tax Credit Reporting for harrison with Elegance Group's Custom Solution

harrison, a prominent technology firm, faced challenges in the intricate and time-consuming process of applying for R&D tax credits. Seeking a streamlined solution, they turned to Elegance Group for assistance. Leveraging our expertise in software development and resource planning, we crafted a tailored system for harrison that efficiently captures work logs and facilitates real-time reporting.

Challenge:

harrison's Complex R&D Tax Credit Application:

The process of applying for R&D tax credits proved inefficient, complex, and labor-intensive for harrison. Accurate tracking of time and resources spent on research and development projects was essential for qualification. The use of multiple JIRA instances for different subsidiaries and GitLab for the software engineering team introduced unnecessary overhead and friction.

Solution:

In our initial engagement, we identified key areas for improvement and proposed a solution focused on:

  1. Time Logging and Recording: Utilizing Tempo as a time tracking and reporting tool in JIRA.
  2. Work Management: Capturing work logs in both GitLab and JIRA.
  3. Metadata Annotation: Automatically applying metadata to work logs for improved categorization and reporting.

Implementation:

Time Tracking in JIRA and GitLab:

We integrated Tempo with harrison's JIRA instance for efficient time log capture. Automation rules were developed to filter down metadata to child issues within projects, simplifying the process for users and eliminating redundant data entry.

Overcoming GitLab Challenge:

Discovering that harrison's software engineering team exclusively used GitLab presented an unforeseen challenge. Leveraging the API of both GitLab and JIRA, we developed a solution for seamless time tracking across both platforms.

Extra Mile: Introducing Inter-Company Billing:

Beyond the primary scope, our solution empowered harrison to perform inter-company billing using real-time data, addressing a challenge they hadn't initially identified.

Results:

Streamlined Process:

The implementation eradicated the need for a reconciliation process, allowing harrison to generate real-time reports on R&D activities. This streamlined approach enhanced overall efficiency.

Cost-Effectiveness:

The new system laid the foundation for harrison to optimise their JIRA licence subscriptions, potentially leading to significant cost savings.

Future Work:

Optimising Operations:

Ongoing discussions with harrison focus on further optimising their operations, particularly regarding licence subscriptions and data segregation. These enhancements have the potential to bring about additional cost savings and efficiency gains.

Conclusion:

Transformation of R&D Tax Credit Process:

Elegance Group successfully transformed harrison's cumbersome R&D tax credit application process into an efficient and automated system. The collaboration not only achieved the initial objectives but also delivered unexpected value-adds that harrison is eager to explore further.

The Power of Collaboration:

By leveraging the right tools and expertise, Elegance Group and harrison worked together to simplify a complex problem, saving time and paving the way for future cost savings. This successful collaboration exemplifies the power of strategic partnerships in overcoming intricate business challenges.

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With a global team, and a wealth of knowledge & experience, we are here to ensure you get the most our of your investment in Atlassian software.
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