FLG's transition from ServiceNow to JIRA Service Management was not just smooth but also advantageous.
ServiceNow to Jira Service Management Migration for Fitness and Lifestyle Group (FLG)
The collaboration between Elegance Group and Fitness and Lifestyle Group (FLG) in the migration from ServiceNow to JIRA Service Management marked a pivotal transformation for one of the leading names in the fitness industry. This detailed case study explores FLG's challenges, our strategic solutions, and the impactful outcomes achieved.
Fitness and Lifestyle Group (FLG):
Renowned in the fitness world, FLG oversees multiple fitness centres. The primary challenge for FLG lay in their impending end-of-life ServiceNow subscription, prompting a strategic shift to JIRA Service Management.
FLG's objectives in transitioning to JIRA Service Management were dual-fold: cost streamlining and operational efficiency. Despite the complexities within their existing ServiceNow setup, the Atlassian bill presented a cost-effective alternative, prompting FLG's decisive move.
The challenges within FLG's existing ServiceNow system were multifaceted, including manual interventions, geographical diversity, varied work processes, and the need for device-level warranty tracking. Inefficient workflows required manual oversight, leading to a lack of traceability.