Services

Atlassian Services

  • Expert solutioning from qualified Atlassian Certified Practitioners

  • License consultation, consolidation, and professional advise

  • Issue, task and process Automation with Automation for Jira

  • Practice and process training and guidance

  • Jira reporting, monitoring and analysis in real-time with Power BI

Jira is our bread, Confluence is our butter.

As Atlassian Certified Practitioners and Solution Partners we provide only the very highest levels of solutioning and licensing consultation that is reinforced through continual learning and extensive studying through the Atlassian Academy.

Talk to us about our most popular offering, Jira Administrator as a Service - no bulky contracts or arduous negotiations, just a simple, streamlined managed service


  • Instance initialisation, management and administration

  • Migration, mergers and consolidation

  • Project deployment and blueprinting

  • Workflow customisation and hardening

  • Screen and scheme tailoring

  • Site, project and issue level permissions and security


  • Instance initialisation, management and administration

  • Migration, mergers and consolidation

  • Space and page structures, templates and blueprints

  • Layout, structure and information management techniques

  • Macro expertise and labels taxonomy

  • Site, space and page permission and security configurations

Our ITSM background and passion for exceptional customer service is further reinforced though our precision consulting for Jira Service Desk (JSD).

Whether you need a workflow touched up or a tailored ITSM service desk built from scratch, we're here to deliver.

Contact us now to see how we can help you.

Have Jira Service Desk but haven't configured Statuspage or Opsgenie? You're only having half the fun! Talk to us to see how you can take your Jira Service Desk to the next level.

Statuspage

Statuspage is your modern incident communication tool allowing you to proactively inform your customers of incidents or reduction in services via your favourite communication channels and tools.

Opsgenie

Opsgenie is your modern incident management tool for operating always-on services. It integrates with hundreds of the leading monitoring, ITSM, ChatOps and collaboration tools to proactively manage incidents according to escalation policies, on-call schedules via the Incident Command Centre (ICC).

Automate, extortionate, then dominate. Explore the boundaries and extend the capabilities of Jira by investing in our Automation for Jira expertise and make your Jira come alive.

We haven't heard of an automation enhancement we couldn't deliver, so, challenge us to get your wheels turning and wheel transform your Honda into that Ferrari you've always dreamed of.

NB: We also like Honda's.


We do cool dashboards!

Dashboards provide an efficient way to centralise, report, monitor and analyse data in real-time.

With Jira, key metrics and data trends can often be locked away inside JQL and poorly designed reports.

At Elegance Group, we've unlocked the plethora of data within Jira and have designed numerous reports that consolidate, distil, and surface this information into a rich set of reports with Power BI so you can make data driven decisions with absolute confidence.